VOLV Interactive - Privacy Policy


What information do we collect about you?

We collect information when you set up your account for the Game and the Community Forum. If you set up a Community Forum account we collect your nickname, email address and password. If you choose to set up your Game profile using a social media account, we will collect your social media name and profile picture in order to set up your account. If you choose, you can provide your gender to personalise the gaming experience. We also collect certain device identifiers when you download, install and use the Game.


How will we use the information about you?

We use your information to provide the Game to you and allow you to access the Community Forum. We use your information to create and verify your account, allow you to manage your account, analyze the efficacy of our marketing campaigns and to support and improve the Game and the Community Forum.


Who do we share your information with?

We use third parties for support services, such as game servers and support ticketing. We use these third parties services solely to process or store your information for the purposes described in this policy. We also share your information with our related group companies and as required by law.


How long do we keep hold of your information?

We generally retain your information for the Game and Community Forum for the period during which you maintain an account. We delete certain information earlier at your request, and in accordance with local law. More Information


How can I exercise my rights over my information?

You may have rights to access, receive copy of, or delete, your data or restrict or object to our processing of, your data. More Information


Dispute Resolution

If you have any concerns or complaints, please contact us through support@volvapps.com.


How will we notify you of changes?

If there are any significant changes to this privacy policy, we will notify you within the Game.



This privacy policy informs you of your choices and our practices regarding any personal information you provide to us. Your use of the mobile game of VOLV Interactive (“Game”) and community forum and website for the Game (“Community Forum”) involves the collection and use of your personal information. It is important for you to understand how this happens and how you may control it.


When you contract to use the Game and the Community Forum (the “Game Services”), you accept our rules and policies regarding your personal information and you expressly consent to us collecting, processing, using and storing your personal information, as described in this policy.


You acknowledge that you have read and understood this privacy policy. If you do not agree with this privacy policy, you must not use the Game Services. If you change your mind in the future, you may withdraw your consent to use of your personal information in accordance with this policy.


If you have any comments, questions or complaints regarding the processing of your personal information, you can contact us at: support@volvapps.com.




The Types of Personal Information We Use

This section describes the different types of personal information we collect and how we collect it. We will collect and use the following information about you:

l  Information you give us. You give us information about you:

Ø  when you register for the Game and/or the Community Forum (including your nominated nickname, and certain information we import from your connected social media account (Facebook, Google Play or iOS Game Centre) in order to set up your profile, including your name as it appears on your social media profile and your profile picture);

Ø  when you set up when you set up your profile for the Game and/or Community Forum (including information you voluntarily elect to provide in order to customise gameplay, such as gender); and

Ø  when you log-in as a “guest” in order to use the Game and/or Community Forum (your nickname).

l  Information we collect about you. We automatically collect certain data from you when you use the Game and/or the Community Forum, including your IP address and device information (such as application version, network type, OS) and information regarding your use of the Game and/or the Community Forum, such as date and time stamps of actions. We also collect and store your data each time you interact with us, for example, when you use in-app support to communicate with us.

l  Information you generate and display in the course of using the Game Services. You may provide additional information as part of your profile (such as gender). You may also provide or generate information when you communicate with other users in the Game or on the Community Forum (e.g., chat log data, chat content).



We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) (“Cookies”) to enhance your experience using the Game Services. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality.


You have the option to permit installation of such Cookies or subsequently disable them. You may accept all cookies, or instruct the device (in the case of the Game) or web browser (in the case of the Community Forum) to provide notice at the time of installation of cookies, or refuse to accept all cookies by adjusting the relevant cookie retention function in your device. However, in the event of your refusal to install cookies, the Game Services may be unable to operate as designed.


How We Store and Share Your Personal Information

In order to perform our contract with you, your personal information will be accessible from and will be processed on our servers


We share your personal information with selected third parties in and outside your country, including:

l  third parties that provide services in support of the Game and the Community Forum, including:

Ø  for the purpose of processing support ticket ID and support communications for the purpose of providing customer support;

Ø  providers of cloud services that processes information identified in this policy on their servers for the purpose of providing the Game Services;

Ø  for the purpose of processing gameplay and game rendering data to provide game analytics to improve game play;

Ø  for the purpose of analysing the effectiveness of our advertising and marketing campaigns concerning the Game on third party platforms.

l  related group companies with whom we share your personal information to operate the Game Services.

l  law enforcement agencies, public authorities or other judicial bodies and organisations. We disclose information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

Ø  comply with a legal obligation, process or request;

Ø  enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof;

Ø  detect, prevent or otherwise address security, fraud or technical issues; or

Ø  protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection); and

l  a third party that acquires all or substantially all of us or our business. We will disclose information to a third party in the event that we sell or buy any business or undergo a merger, in which case we will disclose your data to the prospective buyer of such business. We will also disclose information to a third party if we sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.


The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. Our group companies have information security and access policies that limit access to our systems and technology. We also protect data through the use of technological protection measures such as encryption. Your personal information will remain subject to our technical and organisational controls and our policies and procedures (including this Privacy Policy).


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the information transmitted to our services; any transmission of your information is at your own risk.



We may from time to time send you announcements when we consider it necessary to do so (such as when we temporarily suspend Game access for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature. 


Contact & Complaints

Questions, comments and requests regarding this policy are welcomed and should be addressed to support@volvapps.com.



If we make any material changes to this policy, we will post the updated policy here and notify our users within the Game. Please check this page frequently to see any updates or changes to this policy.