SUPPORT · Player Service
Submit a Ticket · 12-hour first response
Bug / account / payment / suggestions — any product-related issue. No account needed.
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First Response
12h
Business hours · 7×12
Normal issues
≤ 3 days
Resolved within business days
Payment / Account
≤ 1 day
Priority business day
Minor Refund
Priority
3 business days
Ticket Received
We received your feedback. Support will reply within 12 hours.
TICKET · pending
Save the ticket #. For urgent issues, contact WeChat with the #.
Check FAQ first FREQUENTLY ASKED
- · Black screen / crash on login — what to do?
- · Payment not received — how to dispute?
- · Kicked from device by another login — what to do?
- · How to report stats anomaly?
- · How to report cheating / hacking players?
- · Minor refund process?
Track Ticket
Urgent?
WeChat + ticket #